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Privacy

Data Privacy Policy

Effective Date: 1 January 2025

1. Introduction

1.1 By registering for Camptopia Experiences at Camptopia Sheung Shui or other Venues, you consent to the collection and use of your personal data as described in this policy. We are committed to protecting your privacy and handling your personal data responsibly.

2. Information We Collect

2.1 When you register online via our online booking system (virtual product purchase), we collect the following personal information:

  • First Name and Last Name
  • Organisation (e.g. School, Society Affiliation, Business Name, etc.)
  • Phone Number
  • Email Address

3. Purpose of Collection and Use

3.1 We use your personal data solely to:

  • Confirm your registration and issue your e-ticket via email
  • Communicate important event-related notices, especially regarding your Experience (e.g. Orientation Camp Experience, Private Camping Experience)
  • Provide you with customer service and support related to your booking
  • 4. Communications and Marketing

4.1 We will not send unsolicited marketing emails or messages.

4.2 Event-related notices may be sent by email or phone only as necessary.

4.3 You may opt out of receiving any promotional or non-essential messages at any time by following the unsubscribe instructions included in the communications or by contacting us directly.

5. Data Retention

5.1 We will retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymised.

6. Data Sharing and Security

6.1 Your personal data will be accessed only by authorised Camptopia Experiences staff.

6.2 We do not sell, rent, or trade your personal data to third parties.

6.3 We may share your information with trusted service providers strictly for event administration (e.g., payment processors) or as required by law.

6.4 We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

7. Your Rights

7.1 You have the right to:

  • Request access to your personal data held by us
  • Request correction of inaccurate or incomplete data
  • Request deletion or restriction of processing of your data, subject to legal and operational constraints
  • Withdraw your consent to communications or data processing at any time

7.2 To exercise your rights or for any privacy-related inquiries, please contact us at:

Email: [email protected]

8. Updates to This Policy

8.1 We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or by posting a notice on our website.

Thank you for trusting Camptopia Experiences. We look forward to welcoming you at our events.