Terms

By booking an Experience Package through Camptopia.hk or via a unique private link from Camptopia Limited or its Affiliated Partners, you (the Guest) agree to the following terms:

1. Experience Package

– The details of your Experience Package, including the venue, services, and merchandise, are confirmed at the time of booking.
– Any changes to the booking must be requested at least 3 weeks before the event date.

2. Payment

– Full payment is required at booking for Experience Packages HK$25,000 or less.
– For packages over HK$25,000, a 50% deposit is required at booking, with the balance due 7 days before the event.
– Payments can be made by credit card or FPS bank transfer.

3. Cancellation & Rescheduling

– Cancellations within 7 days of the event: The full payment or deposit is non-refundable, but the event may be rescheduled within 3 months of the cancellation date.
– Cancellations 7 days or more before the event: The full payment or deposit will be fully refunded via the original payment method.
– Weather-related cancellations: If a black rainstorm warning or typhoon signal No. 8 or higher is issued on the event day, the event may be rescheduled within 3 months.
– No liability: Camptopia Limited and its partners are not responsible for any additional costs due to rescheduling or cancellation.

4. Venue Use & Guest Responsibilities

– Guests must return the venue in its original condition at the end of the event.
– Any damage or loss of venue property will be the Guest’s responsibility, including repair or replacement costs.
– Guests must dismantle all production materials, remove garbage, and restore the venue to its original state before the agreed handover time.
– Guests are expected to behave responsibly and are fully accountable for their actions and those of their attendees.

5. Liability & Indemnity

– Guests agree to indemnify Camptopia Limited and its partners against any liabilities, damages, injuries, or safety issues that arise during their experience.
– Camptopia Limited and its partners are not liable for any injuries, illnesses, damages, or losses occurring before, during, or after the event.

For any enquiries, please contact Guest Services before you book your experience.