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Terms

Terms and Conditions

Effective from 1 January 2025

By booking a Camptopia Experiences Package through Camptopia.hk or via a private booking link provided by Camptopia Limited or its affiliated partners, you (the Guest, also referred to as the Organiser) agree to the following terms:

1. Experience Package

1.1 Your Camptopia Experiences Package details, including venue, services, and merchandise, are confirmed at the time of booking.

1.2 Any requested changes must be submitted at least 3 weeks prior to the event date, subject to availability and approval.

2. Payment Terms

2.1 For packages HK$30,000 or below, full payment is required at booking.

2.2 For packages over HK$30,000, a 50% deposit is required at booking, with balance due 7 days before the event.

2.3 Security Deposit of HK$5,000 due 48 hours before event; refundable within 14 business days after inspection.

2.4 Accepted payments: FPS bank transfer or credit card.

2.5 Booking is confirmed only upon receipt of required payment.

3. Participant Registration

3.1 All participants must register online via the Camptopia.hk registration link provided.

3.2 Each participant will receive a unique order number to present at check-in.

4. Cancellation & Refund Policy

4.1 60+ days prior: 75% refund.

4.2 30–59 days prior: 50% refund.

4.3 Less than 30 days prior: No refund.

4.4 Within 7 days: No refund, but rescheduling within 3 months may be offered.

4.5 Weather (Typhoon No.8 / Black Rainstorm): Reschedule within 3 months, subject to availability.

5. Force Majeure

5.1 Camptopia Limited is not liable for delays or failures due to force majeure events.

6. Venue Use & Responsibilities

6.1 Guest/Organiser must return venue in original condition.

6.2 Equipment, décor, garbage must be removed by handover time.

6.3 Damage charges apply to Guest/Organiser.

6.4 Overtime use may incur charges.

6.5 Guest/Organiser is responsible for attendee conduct and safety.

6.6 Equipment misuse or unauthorized use may result in fines or charges; no refunds for violations.

6.7 Guests must not move large equipment without staff approval.

7. Add-Ons & Optional Services

7.1 Must be confirmed and paid 14 days before event.

7.2 Late changes may incur fees.

8. Liability & Indemnity

8.1 Guest/Organiser indemnifies Camptopia Limited and partners for any claims or damages.

8.2 Camptopia is not liable for personal injury, illness, theft, or property damage.

8.3 Event insurance is strongly advised.

9. Insurance Requirement

9.1 Liability insurance may be required; Camptopia may request proof before event.

10. Maximum Occupancy

10.1 Attendee number must not exceed venue capacity. Breach may result in event termination and deposit forfeiture.

11. Prohibited Activities

11.1 Illegal or dangerous activities

11.2 Unauthorized open flames, fireworks, smoke machines, drones

11.3 Smoking in non-smoking areas

11.4 Unapproved alcohol or catering

12. Cleaning & Restoration

12.1 Cleaning fees apply if venue is not returned clean.

13. Photography & Promotion

13.1 Camptopia may photograph or record events for promotion unless opted out in writing before event.

14. Dispute Resolution

14.1 Disputes will first attempt mediation; if unresolved, arbitration in Hong Kong SAR.

15. Entire Agreement

15.1 This agreement supersedes all prior communications.

16. Amendments

16.1 Changes must be in writing and signed by both parties.

17. Severability

17.1 If any clause is invalid, the rest remain in force.

18. Governing Law

18.1 Governed by Hong Kong SAR law.

19. Contact

19.1 For all enquiries, contact Camptopia Experiences at [email protected].