Terms & Conditions

Refunds and Reschedule

1. 1. Camptopia will provide a 100% credit if a guest cancels their booking 28 days or more before their booking date. Credit to be used within 3 months of cancellation date.

      If a guest needs to cancel their booking less than 28 days prior to their booking date, Camptopia will reschedule the guests’ booking up to 3 months, based on the same rate (weekday, weekend, holiday).

      If a guest needs to reschedule their booking, a change fee of HK$500 will be charged.

      If Tropical Cyclone Warning Signal No. 3 or above or Red or Black Rainstorm Warning Signal is issued by the Hong Kong Observatory, Camtopia will reschedule the guests’ booking up to 3 months, based on the same rate and days of the week paid for. No change fee.

      Camptopia will try to accommodate all guests’ change request. However, future dates are based on the availability.

      No cash refunds will be provided for bookings.

      CAMPTOPIA AND CAMPTOPIA STAFF WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES, INJURIES, UNHAPPINESS, ILLNESSES, DEATHS, HEALTH COMPLICATIONS OF ANY SORTS, CAUSED OR INFLICTED BY OTHER GUESTS OR WHILE VISITING CAMPTOPIA. WE EXPECT OUR GUESTS TO BEHAVE APPROPRIATELY AND TAKE FULL RESPONSIBILITIES OF THEIR ACTIONS. PLEASE RESPECT CAMPTOPIA, CAMPTOPIA GUESTS AND CAMPTOPIA STAFF.